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FAQs
Question: When I scan my product, why do I get a message saying that the product isn't found?
Answer: If the app is unfamiliar with a product, it will allow you to enter the UPC, Product Name, & Shade manually. Once this is complete, the app will always remember this product moving forward.
Question: If my product does not have an UPC. Can I still enter it into the app?
Answer: Yes. Once you open the app, tap on the small bar code in the upper left hand corner. Select "Enter Product Manually".
Question: After I download the app and request a verification code, I do not receive my code.
Answer: Please make one attempt to delete and re-download the app. If the second attempt is unsuccessful, please contact our support team at support@mybeautykitmobile.com
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